Dr. Anurag Mehta (Principal & Professor), Pacific Institute of Business Studies, PAHER University.
Bhavya Jain, PAHER University.
Abstract
Retail business is the business which heavily relies on the transaction ability and efficiency of
the sales force. If we talk about the organized retail chains running in India, Reliance and
Big Bazaar are the leading retail chains. They are having outlets across the nation, having
huge number of sales personnel to whom they also provide specified training. An effort was
made through this research work to study whether the training provided at the retail chain is
well structured and is there any difference in their structure. Keeping this in mind this study
was conducted on the training program of Reliance Smart and Big Bazaar situated in
Ahmedabad, Vadodara, Jaipur and Udaipur cities. T test and Z test were used to check the
level of significance and significant difference.