"Demystifying Employee Grievance Management and Exploring the Workplace Justice and Job Commitment Nexus"

Authors

Monish P, Research Scholar
UGC Junior Research Fellow (JRF), Department Of Commerce, Bharathiar University, Coimbatore, Tamil Nadu, India.

Dr. M. Dhanabhakyam, Professor and Dean
Department Of Commerce, Bharathiar University, Coimbatore. Tamil Nadu, India.

Abstract

Work place grievances are most common in every organization. A grieved employee and his behavior were crucial for organization. If the management fails to manage or resolve these grievances, it will leads to job dissatisfaction and absence of commitment. Hence a proper grievance management is essential for achieve organizational goals, retain the existing talents and ensure workplace justice. Grievance management consists of identification of various grievances filed by employees and timely resolution of these grievances. Generally employee grievances are related with working conditions, performance appraisal, health and safety, employee training, incentives and welfare of employees. IT sector employees facing many issues in their working environment. This paper attempted to analyze the causes of employee grievances and measure the impact of grievance management on workplace justice, job performance and organizational commitment.